Be prepared for a power cut with Priority Services

We understand that everyone has different needs and a power cut can be worrying or difficult. That's why we offer extra support before, during and after a power cut. Some of the benefits of joining include:

Power Cut Updates

We will give you updates about power cuts, 24 hours a day.

Free Power Cut Plan

We will send you a personalised Power Cut Plan tailored to your needs.

Peace of mind for your safety

Choose a password for when we call or visit you. This helps keep you safe.

Communication that works for you

We offer information in large print, braille, audio, or other languages if needed.

You may want to be on our register if you:

• Are deaf or hard of hearing

• Have a disability

• Live with children under five

• Are blind or partially sighted

• Have a chronic illness

• Use medical equipment/aids reliant on electricity

• Are over 60

• Temporarily need extra support

Of course, everyone has different needs so feel free to contact us on 08002943259 to discuss your requirements.

How to join our Priority Services

It’s free and quick to join. We don’t need any proof of your eligibility. You can also sign up on behalf of others, including a family member who you think would benefit from this free service.

Call us on 0800 294 3259 to join

Click here and fill out our easy online form.

Download our Priority Services leaflet below, fill in the form and send it back to us by post using our freepost address.

If you use a textphone, you can join by calling 0800 316 5457.

Read more about the Home Battery Packs we're now delivering to thousands of our Priority Services customers who need the most support.

Home Battery Packs

Picture of woman smiling next to battery pack.

If you no longer require Priority Services, email us at networks.priority.services@sse.com or call us on 0800 294 3259 and we will remove you from the register.

Need to speak to us?

Call us

0800 294 3259

BSL InterpreterNow

Textphone

0800 316 5457

- Priority Services Leaflet
- Priority Services Leaflet (easy read)
Our Priority Services form is available in a selection of other languages:
Bengali - বাংলা

Hindi - हिंदी

Polish - Polski

Punjabi - ਪੰਜਾਬੀ

Urdu - اردو

Gujarati - ગુજરાતી

Gaelic - Gàidhlig

Somali - Soomaali

Arabic - عربى

Nepali - नेपाली
Other utilities like your water company and gas and electricity suppliers may also offer you extra assistance. We would recommend you contact them so that you can register with them and find out how their services can benefit you.

If your water company is listed below please use the link to go directly to their page or if you are unsure who your water supplier is, you can use this interactive map to find out.

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist.

Click on the drop-downs below to download our resources tailored to your area.

Help and advice

If we've notified you of bad weather on the way, or you've received a letter in the post regarding an upcoming planned power cut, or if you would just like to be prepared, visit our dedicated helpful tips page here.

Read our helpful tips
Join our Priority Services Register

You can join our Priority Services Register on our website here. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.

Register for our Priority Services
Community Toolkit

Tools and resources to help you effectively promote the Priority Services Register within your organisations or communities, including visually appealing posters and engaging social media assets that can help raise awareness.

Community Toolkit