We're here to help, not hound!
Each year, our engineers visit thousands of homes to ensure a reliable power supply. Many of our customers have pets, and while most are friendly, unexpected visits can sometimes make them anxious or protective.
By following a few simple steps, we can help make visits a positive experience for everyone – pets included!
By following a few simple steps, we can help make visits a positive experience for everyone – pets included!
Preparing for our visit
Help make our visit a paw-sitive experience by taking a few simple steps:
- Think about putting pets in a separate room or safe area where they would feel more comfortable before the engineer or customer advisor arrives
- Communicate any concerns you have, especially if your pet has any specific needs or behaviours, so visiting staff can listen, understand and adjust accordingly
- If possible, allow your pet to see the visiting worker at a safe distance first to reduce any territorial reaction
- Keep your pet’s favourite treat or toy nearby to help distract and calm them during visits
- For everyone’s safety, please don’t encourage pets to greet visitors directly, even if they’re friendly.
Tips from Garry: Keeping your pets calm during our visit
Meet Garry Black, one of our experienced engineers and a dedicated dog lover.
Garry shares his expert tips on how to keep pets relaxed and comfortable when our engineers visit your home. From simple preparation steps to techniques that calm pets, Garry’s advice helps make our visit stress-free for both you and your furry friends.
Garry shares his expert tips on how to keep pets relaxed and comfortable when our engineers visit your home. From simple preparation steps to techniques that calm pets, Garry’s advice helps make our visit stress-free for both you and your furry friends.
How we keep visits safe
Our engineers are trained to respect your space and prioritise everyone’s safety. We arrive calmly, avoid direct contact with pets, and always wear the proper protective equipment.
In this video, Andrew Wilkinson from our Low Voltage Monitoring Team shares how his experience—as both an engineer and a former postie—has prepared him to handle encounters with animals.