Moving my electricity supply: FAQs

You're not committing to anything by making an application. We will send you a free no obligation quotation which will be valid for 90 days. Once you are happy and ready to go ahead with your works you can make a payment. Your Project Manager will then be in touch with you within 5 working days.

You can complete your application online here. If you would like to speak to a member of our team before making your application, you can call 0800 048 3516. If you have completed your application and would like to make any changes, you can call on 0345 026 0325.

Your quote includes the costs of many things. Some of these things aren't considered when you first apply. They include:

• Materials for moving your supply
• External sitework costs, for example road closures
• Qualified engineers time to carry out your project
• Maintenance of any future potential faults

We know the costs can seem very high to some customers, but we always look for the most cost effective option.

We can add the cost to dig on your land into your quote, but it may be more cost effective for you to do this yourself. Especially if you already have builders on site. You can refer to our site readiness guide for trenching depths and refer to your quotation. Your Project Manager can also provide information on the trench route.

When your Project Manager books in a date that works for you, they will be able to give you a clearer time on when the engineers will arrive.

Your quote and Project Manager will let you know what you need to do to get your site ready. You will need to supply a meter box and ducting if your planning on having your meter outside your home. Guidance on this will be provided to you or can be found in our site readiness guide.

Your electrician will not be accredited to work on the main network so will not be able to move your main electricity cable. However, have them on hand for any internal electrical works including connecting from your meter to your consumer unit.

We will only move your electricity service cable to your desired location. You will need to contact your energy supplier who you pay your electricity bills to and they will look after your meter.