Here's how we're supporting our customers affected by Storm Éowyn

As our teams continue to respond to the damage caused to our electricity network following the impact of Storm Éowyn, we continue to support our customers who remain off supply. 

We are prioritising support for our most vulnerable customers on our Priority Services Register.  Our dedicated team remains in contact with those customers to keep them updated on progress to restore supplies and offer additional support where required. 

🛏️ Food and accommodation provision 

We are also supporting customers with food and accommodation requirements, in line with the provisions set out in the table below: 

Customers are asked to keep hold of their receipts to claims costs back at www.ssen.co.uk/stormclaim. Support with booking accommodation can also be provided if needed.    

Customers who experienced a power cut due to this storm may be entitled to compensation. As set by Ofgem’s Guaranteed Standards, Éowyn’s severity means that customers who have been without power for more than 48 hours will be entitled to £85 compensation, and a further £40 for every additional 6 hours past this point. Customers don’t need to claim for this or contact SSEN; it will be issued automatically in the coming weeks.

☕ Deploying food vans to local communities

We are also deploying a number of food vans to the main areas still affected to offer free hot food and drinks to affected customers.  Once local power supplies have been restored, these vans will be redeployed to other locations still off supply.  Up-to-date information on food van locations will be provided on SSEN’s social media channels ‘SSENCommunity’ on Facebook, X, Instagram, and BlueSky.  

If anyone has any concerns about the ongoing impact of Storm Éowyn, particularly vulnerable family members, friends or members of the community who remain off supply, please call us directly on 105 and our dedicated teams will do all they can to help.  

We would once again like thank all our customers for their patience as our teams continue to work hard to restore supplies as safely and quickly as possible. 

📞 Help and advice

If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track Website, and engineers will investigate as soon as possible.

Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:

• Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
• Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
• Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service

Customers are also eligible for our Priority Services Register (PSR) if they:

• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially-sighted
• Have a chronic illness
• Use medical equipment/aids reliant on electricity
• Are over 60.

To find out more about the PSR, click here or call 0800 294 3259.