Teams from Scottish and Southern Electricity Networks (SSEN) Distribution have reconnected almost all homes which lost power because of Storm Jocelyn’s winds. SSEN’s network held up very well to the impact of the storm.
The north of Scotland endured several hours of gale-force winds overnight; a gust of 74mph was recorded in South Uist at around 10pm last night.
👷 How we have responded
As of 5:00pm today, supplies have been successfully restored to 7,000 customers, with fewer than 100 properties still off supply. These are expected to be reconnected by the end of this evening.
Control room teams worked throughout the night to respond to faults and restore power remotely where possible. Crews of linespeople and tree cutters have been out all day to assess and repair damage.
Storm Jocelyn coincided with SSEN’s rapid and comprehensive response to Storm Isha. Staff from SSEN’s own teams, and its contract partners, who had already fixed network faults caused by Isha, were rested and redeployed onto the network at first light.
As part of SSEN’s support package, customers who have been without power for more than 12 hours are entitled to £30 per person for every day off supply, to cover the cost of food and drink. People should keep hold of their receipts and claim costs back at www.ssen.co.uk/stormclaim
🎤 Andy Smith, Operations Director at SSEN Distribution
“Our network held up well overnight, despite Jocelyn’s severe, sustained winds. Our teams have worked hard in challenging conditions all day to reconnect customers.
"Tonight, we’re pushing on with reconnecting the final few remaining customers still off supply. We’re on track to do so this evening, and I would like to thank customers for their patience. I would also like to thank our teams for their tireless work over the last few days reconnecting homes across the north of Scotland.
“I’d like to also remind people who’ve been off for more than 12 hours of the compensation they can claim for any food and drink costs today.
“If anyone is still without power and hasn’t heard from us, please give us a call on 105 so we can respond and get you reconnected as quickly as possible.”
📞 Advice for customers
DO NOT approach any damaged equipment. Instead, report it by calling 105 or via SSEN’s Power Track App and engineers will investigate as soon as possible.
Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
- Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service
Customers are also eligible for our Priority Services Register (PSR) if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially-sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about the PSR, click here or call 0800 294 3259.
Support during a power cut
To keep updated with any power cuts across our network, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
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Priority Services Register
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Dealing with a power cut
If you are currently experiencing a power cut, we know this can be a difficult time. That's why wee've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family, friends, and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.