Scottish and Southern Electricity Networks (SSEN) Distribution is continuing to respond to the impacts of Storm Bert which has brought high winds, snow and heavy rain across our licence areas this weekend.
💨 The weather
In line with forecasts, the weather front has brought high winds, snow and heavy rain across the UK, with overnight wind gusts of up to 55mph inland and in excess of 60mph along coastal regions expected to continue until midday.
👷 How we're responding
Our well-rehearsed contingency plans and additional teams have been activated to respond to any damage to the network and subsequent faults impacting customers’ power supplies.
The teams in our Customer Contact Centres are fully prepared to take customers’ calls and queries.
We have mobilised welfare provisions to a number of areas where customers are affected – please visit our social media channels for up-to-date information.
📞 Help and advice
Whilst this weather front continues, customers are also encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
- Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service
As part of our customer support package, those without power for more than 12 hours are entitled to £30 per person for every day without power, to cover the cost of food and drink. People should keep hold of their receipts and claim costs back at www.ssen.co.uk/stormclaim.
If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track Website, and engineers will investigate as soon as possible.
Customers are also eligible for our Priority Services Register (PSR) if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially-sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about the PSR, click here or call 0800 294 3259.
Support during a power cut
To keep updated with any power cuts across our network, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
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Priority Services Register
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Dealing with a power cut
If you are currently experiencing a power cut, we know this can be a difficult time. That's why wee've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family, friends, and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.