26 September 2023
Scottish and Southern Electricity Networks (SSEN) Distribution is monitoring forecasts ahead of a period of unsettled weather across its network areas in the north of Scotland and central southern England from Wednesday 27 September through to the evening of Thursday 28 September.
Storm Agnes has been named by the Met Office and is expected to move into western areas of the UK and Ireland on Wednesday. In preparation, SSEN has enacted its well-established resilience plans; increasing its standby resources in anticipation of potential damage to its network.
Customers are being encouraged to be prepared by:
- Saving the emergency power cut number '105' to your phone to report any loss of supply or damage to the electricity network
- Downloading SSEN's Power Track app to give you details of power cuts and restoration times. You can also report power cuts and network damage through the app
- Going to SSEN's website where there is a wealth of advice and information on how to deal with a power cut, or to chat live to one of SSEN's advisors via its Webchat service
- Following SSEN on Facebook and Twitter for regular updates
SSEN's Priority Services Register (PSR) provides extra help and support during a power cut.
Customers are also eligible for SSEN's free priority services if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60
To find out more about the PSR, click here or call 0800 294 3259.