Customer facing colleagues from SSEN and Thames Water set up their information stand in Slough’s Sikh place of worship, the Sri Guru Singh Sabha Gurdwara; meeting and discussing services - such as the Priority Services Register and SSEN’s free energy efficiency advice through our partner YES Energy Solutions - with some 300 attendees.

SSEN produces its Priority Services Register leaflets in 11 different languages, so information can be shared directly or taken home to discuss with family members, friends and loved ones, who could benefit from the free assistance available during planned and unplanned interruptions to supply.

By working together, SSEN and Thames Water can provide a one-stop-shop for registration so customers are covered by both utilities, should they become vulnerable in a situation where they may be without electricity, water or both. Customers can also access YES Energy Solutions where they can receive information and tailored guidance on saving energy and money.

SSEN’s Customer and Community Advisor, Mohammed Kamraiz explains more:
 “Our customers are at the heart of all we do, so we ensure that we reflect the communities, cultures and languages of customers across our central southern England distribution patch. It’s just one of the ways SSEN works to engage with communities; advising them on the beneficial free services we provide in the way that suits them best and many of the leaflets shared at Gurdwara are written in Punjabi. Across our Thames Valley region we have around 114,000 customers who are already signed up and benefitting from our Priority Services Register, but we know that there are more customers in and around Slough who are eligible for the free additional help we can provide and we want to reach out to them by coming to ‘hubs’ of the community, such as the Gurdwara.”
Mohammed added:
“By working together, SSEN and Thames Water can help bring peace of mind to vulnerable customers, by signing them up to the free services that meet their needs in the event of a power cut or loss of water supplies.”
Olivia Worthington, Vulnerability Lead for Thames Water said:
“Spending time in and with the communities we serve to make sure our support services are accessible to everyone is so important. Joining forces as utilities and working in partnership with the Gurdwara helps us build trust with our customers who may not know of the help that is out there.” 

Priority Services Register

Customers are eligible for the Priority Services Register if they:

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially sighted
  • Have a chronic illness
  • Use medical equipment/aids reliant on electricity
  • Are over 60
  • Temporarily need extra support

For more information on our Priority Services Register, click here or call 0800 294 3259. SSEN’s PSR information leaflets are available online with accessibility for visual and hearing impaired customers and can be found in 11 different languages.

YES Energy Solutions

By registering at ssen.co.uk/energyadvice, eligible customers can access a range of free services including:

  • Saving energy
  • Switching energy suppliers
  • Grants and loans available for insulation and heating systems
  • Money they could be claiming such as the Warm Home Discount and Winter Fuel Payment
  • Heating hot water and thermostat advice
  • Smart meters and how to use them effectively
  • Income maximisation

Customers are able to self-refer to receive advice from YES' expert advisors, who will offer guidance on how to save energy and money on home heating bills.