The decision to move to Yellow Alert status comes as a result of the increasing certainty about the storm’s duration and route, and the potential it has to cause damage to the electricity network.
SSEN has been monitoring this weather system for several days, and is now activating its well-rehearsed contingency plans, bringing in additional teams to deal with any damage to the network and subsequent faults, which may impact customers’ power supplies.
These additional teams, aided by colleagues from SSEN’s north of Scotland distribution area and contractor partners, will respond to faults and carry out repairs quickly and safely. Teams answering customers’ queries over the phone are being bolstered, and SSEN is already calling its most vulnerable customers to offer them help and advice. In total, more than 250,000 customers who are on the Priority Service Register will be contacted ahead of the storm. SSEN is also organising for welfare provisions to be put in place for affected areas.
SSEN’s latest weather model shows a likelihood of southerly and south-westerly gusts of up to 70mph along the Hampshire and Sussex coast overnight on Wednesday and throughout the day on Thursday, with inland gusts of up to 60mph in Dorset. Gusts in excess of 50mph are possible in Berkshire, Wiltshire and Oxfordshire. The winds will be accompanied by persistent, heavy rain.
SSEN will continue to monitor this storm closely as it develops and issue regular updates.
Customers are encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting SSEN's Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through the Power Track app
- Going to SSEN's website where there is a wealth of advice and information on how to deal with a power cut, or to chat live to one of SSEN's advisors via its Webchat service
Customers are also eligible for SSEN's Priority Services Register (PSR) if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about the PSR, click here or call 0800 294 3259.
If you see any damage to SSEN’s power equipment, please keep your distance. Do not touch it and instead report it to SSEN directly by calling 105, or via the Power Track App, and engineers will investigate as soon as possible.
How to get prepared
In preparation for any potential power cuts, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
-
Register for extra support during a power cut
Priority Services Register
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Preparing for a power cut
With bad weather on the way, we've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.