Our Annual Vulnerability Report

Each July we will be producing an Annual Vulnerability Report which provides an update on our progress against our commitments to customers and communities in vulnerable situations and our performance. The report includes:

How we have increased the number of households on our Priority Service Register

The support provided to customers through our partnerships programmes, focused on Fuel Poverty and the Transition to Net Zero

Our winter preparedness activities and changes we have made to improve our winter response

Information on other key initiatives to to support customers in challenging situations

This report is supported by an assurance report completed by SIRIO, an independent assurance provider

Download our Annual Vulnerability Report below: